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Frequently Asked Questions
We're a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organisation for a fully connected, intelligent world.
1. Do you ship to my country?
Absolutely! We offer shipping to KSA, UAE, Qatar, Kuwait, and many other countries worldwide. Just enter your address at checkout, and we’ll handle the rest.
2. How much will shipping cost, and how long will it take?
Shipping costs vary depending on your location and the size of your order. We provide an estimate at checkout. Typically, delivery to the Middle East takes between 10 and 14 days. Express options are also available if you need your order sooner!
3. Will I have to pay customs fees or taxes when my order arrives?
Customs duties and VAT are sometimes required by your local government. While these are not included in our pricing, we’ll provide all the necessary documentation to make the process as smooth as possible.
4. Can I return or exchange items from my country?
Yes! If for any reason you’re not happy with your purchase, we offer international returns. Please check our returns policy for more details, including how to handle shipping costs for returns.
5. Is there customer support in Arabic?
While our primary language for customer support is English, we’re more than happy to assist you via email or chat. Feel free to reach out with any concerns, and we’ll do our best to help!
6. Are your products covered by a warranty in my country?
Many of our products come with an international warranty. If there’s an issue, just contact us, and we’ll assist you in finding a local service center if needed.